Returns & Refund
At LymePlexPETS™, we are committed to your satisfaction and your pet’s well-being. If you’re not completely satisfied with your purchase, we offer a hassle-free 1-Year Money-Back Guarantee.
Eligibility for Returns:
- Products must be returned within 1 year of the purchase date.
- Only unopened products are eligible for a refund.
How to Initiate a Return:
- Contact our customer support team via email or phone with your order details.
- Our team will provide you with return instructions, including the return address.
- Ship the product back to us.
Refund Process:
- Once we receive the returned product, your refund will be processed within 7-10 business days.
- Refunds will be issued to the original payment method.
Important Notes:
- Customers are responsible for return shipping costs.
- Refunds are limited to the purchase price of the product (excluding shipping charges).
We stand behind our product and strive to ensure you and your pet are completely satisfied. For any questions or assistance, don’t hesitate to reach out to our friendly support team.
